But there are also people in the gambling community who have some problems and troubles with gambling and betting. A certain percentage of them do not really know how to control themselves. Some gamblers have serious problems with accepting losings and spending money. 

The vast majority of offline casinos have blacklists of gamblers. For example, big casinos in Monaco can include your name on their blacklist. It means that you will not be able to gamble there. This method is also one of the ways to save people from spending too much money on gambling.

And online casinos also have special systems, methods, and services that will help customers who have problems with online gambling. This policy is also known as Responsible Gaming. Almost every big and popular gambling company offers its customers the ability to set special limits. 

If you have problems with online gambling, for example, if you see that you are spending too much money on gambling, maybe gambling affects your daily routine and real-life then our company advice you to take measures. You can set personal limits and use other resposible gaming options. You can also always our Customer Support which will help you. After that, we strongly recommend visiting a specialist who will help you to solve problems!

Resposible Gaming Options

On our website, you will be able to find different measures and options that will help you to solve your troubles with online gambling and betting. We offer the most efficient and effective measures to control troubles with gambling. Almost every big online casino and betting exchange offers these measures to help people with such problems. We offer our customers special Personal Limits which can be set at any time. If you set limits they will affect you immediately. But if you want to increase limits then you will first need to confirm it by email. This is done to avoid rush decisions so you will not be able to off the limit immediately.

Deposit limit

The first limit is one of the most obvious and also one of the most effective. You will be able to set the deposit limit for a day, week, or month period. You will be able to choose the amount of money that you will be able to deposit.

Loss limit

The second personal limit is called the loss limit. This limit will let you choose the maximum amount of losses in the casino. This limit can be set for a day, for a week, and for a month. You should also take into consideration that this limit is based on the amount of the deposit but not the winnings. For example, if your deposit was €100 and the loss limit was €50 and after that, you have won €1.000. Then you will still lose more than €50 from that €1.000 winning.

Cooling-off limits

These limits are also known as a cooling-off period. Many gambling websites use it as one of the main Responsible Gaming measures. On our website, you can set the cooling-off period for 1 week, 1 month, 3 months, and even 6 months. Cooling-off limits will be activated immediately and during this period you will not be able to make deposits. But you will still be able to withdraw your funds. On top of that, you will automatically leave all promotions. After that period your account will be re-activated!

Self-Exclusion

This method is one of the strongest and definitely effective. After self-exclusion, your account will be deactivated for a certain period of time. You will be able to choose from 6 months, 9 months, and a year of self-exclusion. During this period you will not be able to manage any activity on the website. You also need to take into consideration that during this certain period of time, you will not be able to withdraw any funds. your account will also be re-activated after the chosen period!

Self-Exclusion Request

You can also always contact our Customer Support team to deactivate your account. For example, if you find it hard to manage it by yourself then our team will help you. You will be able to block your account for a certain period or forever. In the second case, your funds will be paid according to the casino limits. Our team will also block all promo material and offers from sending. 

Protection of minors

In today’s reality, there are a lot of people who want to start online gambling at an inappropriate age. They can find a lot of gamblers on the Internet and try gambling by themselves. Our company does everything possible to avoid cases when children are registering on a gambling website. According to our KYC(Know Your Customer) Policy we always request the ID card or any other documents to prove that the customer is of an appropriate age. 

However, with today’s technologies, children sometimes manage to complete the verification on different gambling websites. That is why we strongly recommend parents and our customers avoid gambling at an inappropriate age under 18 or sometimes 21 years old. Our customers’ mental health is very important to our company. And we always want to help when people have problems with online gambling and betting. So, we also provide you with links that will help you to avoid irresponsible gambling!

Helping organizations

If you have a problem with gambling you can contact these organizations for support!

Gamblers Anonymous

GamCare

Gambling Therapy

Minors’ protection

You can have special software that will help you to protect your children from gambling. Here are the links for more information!

Net Nanny

Solid Oak Software

GamBlock

CyberPatrol